Refund and Returns Policy

Last Updated: October 26, 2023

Thank you for shopping at hulpex.top. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return. After this 30-day period, we unfortunately cannot offer you a refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, unworn, and in the same condition that you received it.
  • It must be in its original packaging with all original tags attached.
  • It must include all accessories, manuals, and free gifts (if any) that came with the purchase.
  • You must have the receipt or proof of purchase.

Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom products (like special orders or personalized items), and personal care goods (like beauty products). Please get in touch if you have questions or concerns about your specific item.

How to Initiate a Return

To start a return, please contact us at [email protected]. In your email, please include the following information:

  1. Your order number.
  2. The name of the item(s) you wish to return.
  3. The reason for the return.

If your return request is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions at [email protected].

Return Shipping

Customers are responsible for the cost of return shipping unless the item received is incorrect, damaged, or defective. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refunds Processing

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Damaged, Defective, or Incorrect Items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. In such cases, we will cover the return shipping costs or arrange for a replacement, as appropriate.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Contact Us

If you have any questions about our Refund and Returns Policy, please contact us:

  • Company/Owner Name: Ralph Nord
  • Website: hulpex.top
  • Address: 2938 Brownton Road, Jackson, MS, US
  • Email: [email protected]
  • Phone: 662-376-8982